Managing change is a difficult process but when you are in the role of leader or manager, your behavior can make the difference between resilience and resistance. This program examines change, the behaviors associated with successful change agents and strategies to help you and your teams maneuver change initiatives with greater results. Additional programs for middle managers and staff are available.
Nothing is more critical than open and clear communication with your team to improve performance. Most managers struggle with providing the right kind of feedback and direction to produce superior and consistent results. This program is filled with practical guidelines and role plays to make any manager more effective in setting goals and achieving sustainable performance.
Job expectations and results often lie in how well an employee can manage priorities and task assignments. Using practical tools, this program guides employees toward gaining more control of their time, thus controlling their performance and productivity.
Public speaking is one skill that many professionals today are expected to do and do well. It can make a difference in how one is perceived as a valuable partner with both internal clients and external customers. Through a variety of exercises, participants begin to adjust the subtleties in their behaviors that can translate to a more powerful delivery. The program is filled with tips, techniques and practices to build confidence and lasting ability and addresses content, verbal and non-verbal techniques. Real work practice and videotaping can be done for intense learning and immediate growth.
Career development is hindered when employees underestimate how they are perceived by others. Are they a contributor to the organization’s brand and are they remembered for the right reasons? This program examines how to exhibit the best of executive presence skills including poise, clear communication and interpersonal relationship management.
Emotional Intelligence is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include three skills: emotional awareness; the ability to harness emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes regulating your own emotions and those of others. Author Daniel Goleman, considered the preeminent expert in the field, says it is possible to build better relationships one step at a time by applying EI strategies.
No one is immune to conflict today so using correct skills with consistency can support employee development to negotiate the best outcomes. Through skill practice and a variety of real-life examples, participants learn how to confront a problem and solve it, not run from it where it potentially becomes more destructive. Communication skills and problem solving form the basis of this workshop.
Too often it is in the lack of proper interviewing processes that hiring managers lose out on great candidates. It is the responsibility of every manager today to know what makes a good interview, how to ask behavioral questions and the illegal questions to avoid. With skill practice and interactive discussions, the hiring manager will immediately see more positive results in his and her interviewing skills and outcomes.
Business etiquette is more than just knowing the best email rules or which fork to use at a business dinner. Many potentially profitable relationships have faltered due to unintentional breach of manners. When behaviors are perceived as disrespectful, discourteous or abrasive and when proper manners and etiquette are violated, negative experiences can break relationships. Basic knowledge of business etiquette today gives employees a valuable advantage. This program covers the most critical etiquette for today’s professional.
Great meetings that bring about results do not happen by chance. They require planning and focus with attention to details. While many organizations think they have too many meetings with too few outcomes, some individuals do not realize how they contribute to the dysfunction. By simply assessing their meetings, implementing a few key strategies and gaining commitment by meeting attendees, meetings will improve instantly